Shortouch for
Business Leaders

From digital transformation to customer centricity, Shortouch’s CIAM platform is a driving force behind business change.

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our-priority

Our priority:

Put customer experience at the center of every major business initiative.

Transforming customer experience is an ongoing, top priority. This makes the implementation and adoption of experience-transforming technologies such as Shortouch’s CIAM platform paramount. Business leaders shouldn't leave this decision solely to IT departments. Only by blending business acumen and IT savvy can companies keep up with customers’ fast-moving, ever-changing demands.

Below, you'll find a curated set of solutions tailored to the needs and interests of business leaders who want to understand how CIAM help advance their goals.

Topics of interest to Business Leaders

Authentication Experience Management solution

Connect your customers without creating friction or compromising their experience. 

70% of customers have authentication issues at some point in their experience, which creates friction and irritation and reduces their value potential. Shortouch creates a better authentication experience — with cutting-edge customer authentication methods, Shortouch creates a better, smoother customer experience.

authentication experience management solution

Customer Support Authentication solution

Achieve better, faster support for your customers at a lower cost to you. Customer outreach for support are critical moments for your brand. 

74% of consumers do not want to share their personal data by phone, and get irritated by the delay incurred by the authentication process. They have to proof who they are, and feel not being recognized. With Shortouch, authenticating customers at the beginning of a customer interaction becomes nearly instantaneous, and enables more self-service options.

customer support authentication solution

Privacy Compliance Assurance solution

Keep up with fast-changing privacy regulations and increase customer trust. 

81% of consumers fear their data will be reused or transmitted without their consent. Privacy, data security and control are at the top of today's consumer concerns. Shortouch keeps you in compliance and helps customers trust.

privacy compliance assurance solution

Unified Customer Profile solution

Create 360 degree customer views by using identities to connect profiles.

80% of organizations struggle to create unified customer profiles, because of disconnected identities across the legacy system (54%) or due to poor data quality (33%). Shortouch serves as a system of record for customer identities, creating connections between customer data in disparate systems.

unified customer profile solution

Marketing Conversion Maximization solution

Make first-time purchases easier, and boost cross-sell, up-sell and retention. Great marketing is wasted if the buying process discourages conversion.

Seventy-five percent (75%) of consumers say they’ll skip a purchase if it takes too long. With Shortouch, purchasing is easy. Buyers are asked for just enough information to convert, or they can use social or other third-party credentials to register.

marketing conversion maximization solution
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